Privacy Policy of Gemma Frances’ Wellbeing Services

Effective Date: 07 November 2023

Introduction

Welcome to Gemma Frances’ Wellbeing Services. Our commitment to maintaining the privacy of our clients’ personal information is paramount. This Privacy Policy governs the handling of personal data collected through our wellness programs including Initial Consultations, The Level Up, Taking Flight, and The Transformation programs.

Information Collection and Use

Personal Information:

• We collect names, contact details, and other personal data shared during consultations or sessions.

Health and Wellbeing Information:

• We gather information about your health, wellbeing, and personal goals that you disclose during our sessions.

The collected information is used to:

• Provide personalized wellbeing services.

• Communicate with you about your sessions and progress.

• Enhance and tailor our services to your specific needs.

Confidentiality and Data Security

• All personal and health information is considered confidential and will not be shared with third parties without explicit consent, except as legally required in Western Australia.

• We implement robust security measures to protect your personal data from unauthorized access, modification, or disclosure.

Client Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections of any inaccuracies.

• Withdraw consent for the use of your personal data, under legal or contractual limitations.

Changes to Privacy Policy

We may update this policy at any time. Changes take immediate effect upon being published on our website.

Contact Us

For any inquiries or concerns regarding our Privacy Policy, please reach out via the contact methods listed on our website.

Consent

By engaging with our wellbeing services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

Refund Policy

Effective Date: 07 November 2023

Scope

This Refund Policy applies to all wellbeing services provided by Gemma Frances, including the Initial Consult, The Level Up, Taking Flight, and The Transformation programs.

Refund Eligibility

• Initial Consult: This is a complimentary service and not eligible for a refund.

• Paid Sessions: Conditions for a refund are as follows:

  • Requests must be made at least 24 hours before the scheduled session.

  • Refunds are not issued once a session has commenced.

Cancellation and Rescheduling

• Clients must notify us at least 24 hours prior to a scheduled session for cancellations.

• Rescheduling is permitted with at least 24 hours’ notice, subject to availability.

Exceptional Circumstances

• Refund requests under severe illness or unforeseen hardship will be considered on a case-by-case basis.

Processing Refunds

• Eligible refunds are processed within [specify number] business days using the original payment method. Clients will be notified via email once the refund is processed.

Contact

For refund requests or related inquiries, please contact Gemma Frances using the details provided on our website.

Policy Changes

We reserve the right to amend this refund policy at any time. Updates are effective immediately upon posting on our website.

Legal Compliance

This refund policy complies with the consumer protection laws of Western Australia.